Please review our Frequently Asked Questions.
Guarantee:
We assure the authenticity of every artwork we sell, as depicted in our descriptions and images, for a period of 15 days following the purchase date.
Condition:
At Mark Shapiro Fine Art (MSFA), we prioritize providing accurate descriptions for every piece of art to ensure clarity for our customers. Should you find that an artwork you’ve acquired doesn’t align with its representation, please reach out to MSFA promptly. We are committed to addressing your concerns and rectifying the situation.
Payment:
All payments are required to be made via PayPal. Regrettably, we cannot accept personal checks. If you have any inquiries or specific needs, you’re welcome to contact our office at 203.257.5881. We operate from Monday to Friday, 10 am – 5 pm EST. Please note that items will only be shipped once the payment has been confirmed and cleared.
Sales Tax:
For artworks shipped or delivered within Connecticut, a 6.35% sales tax is applicable to the buyer. If you’re a decorator, designer, or architect with a Connecticut resale number, please reach out to MSFA either via phone or by sending a digital copy of your resale certificate.
Shipping
For domestic shipping, MSFA typically utilizes USPS Priority Mail or UPS Ground. For items valued over $500.00, a signature is required upon delivery. Regrettably, we do not currently offer international shipping and serve only within the United States. However, we are looking forward to expanding to international destinations in the future. To stay updated, please join our mailing list.
Our packing materials might comprise cardboard boxes, bubble wrap, packing foam, corn starch-based biodegradable packing peanuts, tissue paper, tape, and more. For larger artworks, wooden crates might be employed. We are committed to sustainability and make an effort to use recyclable products whenever feasible.
Shipping rates within the U.S. are determined by the artwork’s dimensions and weight post-packaging.
Delivery Time:
Once payment is received and cleared, artwork will be dispatched within 2-4 business days. For domestic shipments, expect delivery within 5-7 business days. During the ongoing pandemic, MSFA remains committed to keeping you informed about your order’s status daily. A tracking number will be provided promptly after your artwork is on its way.
Special Shipping Requests:
Please contact MSFA if you need artwork delivered by a specific date due to an event or travel commitments. We will make every effort to meet your requirements. Given the value and uniqueness of our collection, we require the use of mailing services that provide both tracking information and insurance for international shipments. We do not use USPS Airmail Parcel Post because it does not include these provisions.
Returns
We provide a seven-day return window. All return intentions must be communicated within seven days of receiving the artwork and should adhere to our stipulated return guidelines.
- The artwork being returned should be securely packed in its original packaging.
- If the delivered artwork significantly deviates from its online description, a full refund, inclusive of initial shipping costs, will be issued.
- Should the condition of the artwork differ from our representation, we will refund the purchase amount minus a 20% restocking fee. However, this is contingent upon notification within the seven-day period post-receipt. Note that shipping and packing costs are non-refundable in this scenario.
- Refunds are processed after the artwork has been returned and undergone a thorough inspection.
Returned Packages:
MSFA cannot be held accountable for artworks that are returned as “undeliverable” when the address given by the client aligns with the one on the shipping label. In such cases, the customer must offer an alternative delivery address and bear the subsequent shipping charges before the artwork is resent.
Lost or Damaged Items:
Regrettably, there are instances when shipments get lost, suffer damage, or disappear while in transit. Should such a situation arise, we need to alert the carrier to initiate a trace. As per their protocol, an insurance claim is generally lodged one month after the onset of the carrier’s trace. The customer will receive a refund once the insurance claim process concludes.
Customer Service
During our business hours from 10:00 a.m. to 5:00 p.m. EST, Monday to Friday, MSFA is available to address all queries. You can reach out to us either via phone at 203-257-5881 or by sending an email to mark@markshapirofineart.com.